The company REFRATTARI GENERALI S.r.l. supplies its customers with products that meet all specified requirements, using top-quality raw materials.
The client is required to make payments according to the agreed deadlines by bank receipt at end-of-month invoice date and/or direct remittance as per agreed terms. In the event of any delay, for any reason, late payment interest will be charged at the official rate in effect during the insolvency period plus three percentage points. Our Company reserves the right to suspend supplies at any time should the client show signs of insolvency or present a deficit balance sheet in accordance with legal provisions. Any disputes regarding defective goods or delivery delays shall not, under any circumstances, constitute a reason for suspending invoice payments; except for the specific defective items subject to the dispute.
The company will make every effort to adhere to the delivery dates indicated in the order confirmation. Unless expressly defined otherwise, delivery terms refer to working days. No compensation will be granted in cases where delivery terms are modified due to strikes, raw material shortages, riots, natural disasters, or force majeure events. In such cases, order reductions or cancellations will not be accepted. In any event, the Company reserves the right to notify any change in terms by providing prior notice to the client.
All complaints must be reported by the client within 7 days from the delivery of goods. Any material defects, hidden flaws, discrepancies in appearance or dimensions exceeding standard manufacturing tolerances discovered after delivery will only entitle the client to the simple replacement of the defective material, as quickly as possible, without the right to any compensation for damages of any kind. Defective or incorrectly sized materials must be returned, and once received and verified, will be credited at the invoiced price for the returned quantity.
Returns must be authorized in advance, and the goods must be returned carriage paid to our warehouse unless otherwise agreed.
The goods are supplied duly packaged.
Penalties are accepted only if agreed upon and confirmed in writing in our order confirmation.
For any disputes, with no exceptions, the competent court shall be that of Milan.
